New Survey Ranks Holland & Knight Among Nation's Top 3 Law Firms for Superior Client Service
November 28, 2006
Holland & Knight is one of just five firms ranked in the Top 30 for five years.
NEW YORK - A new survey of more than 250 corporate counsel at Fortune 1000 companies ranks Holland & Knight LLP as one of the nation's top three law firms for delivery of superior client service. Contributing to Holland & Knight's ranking was the firm's rating in advising clients on business issues and its commitment to helping clients, according to The BTI Consulting Group, Inc., which conducts the annual Survey of Client Service Performance for Law Firms.
Survey results are compiled through interviews in which corporate counsel rate firms on 17 attributes of client service, such as client focus, value for the dollar, keeping clients informed, breadth of services, and unprompted communication. The final survey results this year contain details on 238 firms.
This is the fifth year that Holland & Knight has been named to BTI's list of Top 30 law firms for client service – a distinction held by just four other firms. This year, Holland & Knight ranks Best of the Best in the categories Best Performing Overall and Advising on Business Issues, and Leader of the Best in Breadth of Services, Bringing Together National Resources, Client Focus, Commitment to Help, Handling Problems, Providing Value for the Dollar, and Regional Reputation. Overall, Holland & Knight is included in top rankings (Best of the Best, Leader of the Best and Honor Roll) in every category.
"Providing extraordinary client service is at the core of everything we do at Holland & Knight," said Managing Partner Howell W. Melton, Jr. "The strength of our client relationships are the principal measurement of our success. It is gratifying to know that our valued clients recognize our commitment to providing exceptional client service."
About The BTI Consulting Group, Inc.: The BTI Consulting Group is a Boston-based market research and management consulting firm. With more than 20 years of experience, BTI boasts the largest independent knowledge base of client needs, satisfaction and loyalty in the world for service firms. BTI is a leading supplier of strategic information to the legal services industry. www.bticonsulting.com.
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