Improving the Customer Experience

At LegalWeek's 2018 Strategic Technology Forum in Laguna Beach, Gavin Williams will speak on a partner panel about improving customer experiences.

The quality of client interaction has always been at the heart of the business development mantra, so this panel is meant to help provide a valuable perspective from client-facing legal partners on where the opportunities are to over deliver on client demands, while sustaining and hopefully growing firm profitability.