As an increased number of passengers fly during the holiday season, there tend to be changes in air transport services and airline policies. These changes can go against travelers' rights as a consumer. Therefore, it is important that travelers know their rights. To help consumer, the Superintendency of Industry and Commerce partnered with the aeronautics industry to design a portal call SIC Facilita, where users can file complaints in the case of abusive acts committed by airlines.
Litigation Attorney Danilo Romero commented, "Although in recent years much progress has been made with the alliance between the SIC and Aeronautics, I believe that users should be more professional and better informed about the dynamics of these flights."
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