Defective Products: Is a Simple Communication Enough to Deny a Guarantee?
Corporate Services attorney Isabella Díaz wrote an article for Lexir analyzing the legal obligations of market agents with respect to defective products. Colombia's Law 1480 of 2011 establishes that in the case of defective products, consumers have the right to free repair of the product, except when the defect comes from one of the causes specified in the Law. In the Sentence 3311 of March 25, 2022, the Superintendency of Industry and Commerce (SIC) reiterated that the agents have the burden of proving the connection between the defect and the exempt cause. In this article, Ms. Díaz examines the Law and Sentence, as well as explains their implications for product manufacturers and providers.