How Can I Get My Money Back If They Canceled an Event and I Had the Ticket?
Corporate Services attorney José Gutiérrez was interviewed by Asuntos Legales about the legal rights of consumers when events are canceled. Mr. Gutierrez explained the process established by Law 1480 of 2011 to request refunds, including the return deadlines and sanctions for non-compliant companies. His analysis reinforced knowledge of consumer protections in unforeseen situations and warned about effective guarantees and recommended conciliations to resolve disputes quickly.
"The legal obligation that a company has in Colombia when faced with the cancellation of an event is compliance with the effectiveness of the guarantee regarding the service offered," he said.