April 6, 2020

The Federal Communications Commission (FCC) COVID-19 Telehealth Program

FCC provides $200 million in an emergency telehealth program in response to the COVID-19 outbreak
Holland & Knight Healthcare Blog
Miranda A. Franco
Healthcare Blog

The Coronavirus Aid, Relief, and Economic Security (CARES) Act provided $200 million to the Federal Communications Commission (FCC) to support healthcare providers in the fight against the ongoing pandemic. On March 30, the FCC chairman presented his plan for the $200 million, and on April 2, the project was approved.

The FCC established a COVID-19 Telehealth Program, distinct from the broader Connected Care Pilot Program – a three-year grant program for healthcare providers who propose projects for low-income or veteran patients. The pilot program will make available up to $100 million over three years for selected pilot projects.

Additional FCC Telehealth Activity

The FCC also made several regulatory announcements on existing telehealth support:

  • The FCC waived gift rules in the Rural Health Care and E-Rate Programs to make it easier for broadband providers to support telehealth and remote learning efforts during the pandemic. The waiver will allow healthcare providers, schools and libraries to accept improved capacity, Wi-Fi hotspots, networking gea, or other equipment or services to support doctors and patients, teachers and students, and librarians and patrons during the coronavirus (COVID-19) outbreak.
  • The FCC announced that it would fully fund all eligible Rural Health Care Program services for the current funding year with an additional $42.19 million.

FCC COVID-19 Telehealth Eligible Applicants

For-profit hospitals will not be allowed to apply. The program is limited to nonprofit and public eligible healthcare providers: 1) post-secondary educational institutions offering healthcare instruction, teaching hospitals and medical schools, 2) community health centers or health centers providing healthcare to migrants, 3) local health departments or agencies, 4) community mental health centers, 5) not-for-profit hospitals, 6) rural health clinics, 7) skilled nursing facilities or 8) consortia of healthcare providers consisting of one or more entities falling into the first seven categories.

Award Amounts

The FCC does not specify a limit on how much it will award, but it does not anticipate awarding more than $1 million to any single applicant. The FCC will award support to eligible applicants based on the estimated costs of the supported services and connected devices they intend to purchase. Applicants that have exhausted initially awarded funding may also request additional support. Applicants that are selected may also submit an application to receive funding from the Connected Care Pilot Program but may not request funding for the same exact services from both programs.

What Can the Funds be Used For

Funds may be used to purchase telecommunications services, information services and connected devices to provide connected care services in response to COVID-19, including by freeing up resources for healthcare professionals to treat COVID-19. Monitoring devices (e.g., pulse-ox and blood pressure monitoring devices) and devices that patients can use at home and then share the results with their healthcare provider will not be funded unless they are themselves connected. In addition, funds may not be used for administrative expenses related to participation in the program (e.g., costs for preparing an application) or other miscellaneous expenses (e.g., doctor and staff time spent on program outreach).

Application Process

The FCC will begin accepting applications immediately after the publication of the Order and notice of approval by the Office of Management and Budget in the Federal Register.

Providers' program applications will be accepted on a rolling basis until they are exhausted or until the current pandemic ends. Organizations located in areas with high numbers of COVID-19 cases will be given priority as well as underfunded institutions with mostly low-income and Medicare patients.

To be considered for participation in the COVID-19 Telehealth Program, interested eligible healthcare providers must submit applications that, at a minimum, contain the information detailed below.

  • Names, addresses, county and healthcare provider numbers (if available),1 for healthcare providers seeking funding through the COVID-19 Telehealth Program application and the lead healthcare provider for applications involving multiple healthcare providers
  • Contact information, including telephone number, mailing address and email address, for the individual who will be responsible for the application
  • Description of the anticipated connected care services to be provided, the conditions to be treated and the goals and objectives. This should include a brief description of how COVID-19 has impacted the area, patient population and the approximate number of patients that could be treated by the healthcare provider's connected care services during the COVID-19 pandemic. If you intend to use the COVID-19 Telehealth Program funding to treat patients without COVID-19, describe how this would free up resources that will be used to treat COVID-19 and/or how this would otherwise prevent, prepare for or respond to the disease by, for example, facilitating social distancing.
  • Description of the estimated number of patients to be treated
  • Description of the telecommunications services, information services or "devices necessary to enable the provision of telehealth services" requested, the total amount of funding requested, as well as the total monthly amount of funding requested for each eligible item. If requesting funding for devices, description of all types of devices for which funding is requested, how the devices are integral to patient care and whether the devices are for patient use or for the healthcare provider's use. As noted above, monitoring devices (e.g., pulse-ox, blood pressure monitoring devices) will only be funded if they are themselves connected.
  • Supporting documentation for the costs indicated in the application, such as a vendor or service provider quote, invoice or similar information
  • A timeline for deployment of the proposed service(s) and a summary of the factors the applicant intends to track that can help measure the real impact supported services and devices

Additionally, COVID-19 Telehealth Program applicants will be required, at the time of submission of their application, to certify, among other things, that they will comply with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy and reimbursement laws and regulations, and applicable medical licensing laws and regulations, as waived or modified in connection with the COVID-19 pandemic, as well as all applicable COVID-19 Telehealth Program requirements and procedures, including the requirement to retain records to demonstrate compliance with the COVID-19 Telehealth Program requirements and procedures for three years following the last date of service, subject to audit.

Instructions for Filing Applications

COVID-19 Telehealth Program applications must reference WC Docket No. 20-89 and must be filed electronically by accessing the FCC's Electronic Comment Filing System (ECFS). All filings must be addressed to the Commission's Secretary, Office of the Secretary, Federal Communications Commission.  Applicants must also send a courtesy copy of their application via email.

Upon selection, the FCC will provide additional guidance on the implementation of the program, including the process for participants to submit monthly invoices and receive reimbursements for their services and devices. Program participants will be required to maintain records related to their participation for at least three years from the last date of service under the program and present that information upon request.


For questions for the FCC, please contact 1) Rashann Duvall at (202) 418-1438 or Rashann.Duvall@fcc.gov, or 2) Hayley Steffen at (202) 418-1586 or Hayley.Steffen@fcc.gov.


1 USAC assigns a health care provider number for each health care providers site it determines to be eligible for support based on the FCC Form 460 submission and related documentation.

DISCLAIMER: Please note that the situation surrounding COVID-19 is evolving and that the subject matter discussed in these publications may change on a daily basis. Please contact your responsible Holland & Knight lawyer or the author of this alert for timely advice.

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