Surveillance Pricing: You're Watching Consumers – and Government Is Watching You

Consumer protection attorneys Kwamina Williford and Benjamin Genn and congressional investigations attorneys Christopher Armstrong and Ashley Chavous co-authored a Corporate Compliance Insights article discussing the growing federal and state scrutiny of surveillance pricing and artificial intelligence (AI)-enabled pricing practices. Their article explains how regulators, Congress and state attorneys general are directing attention toward pricing models that rely on consumer data, opaque algorithms and limited price transparency, particularly where companies use variable pricing, loyalty programs, ticketing fees or algorithmic revenue management tools. The authors highlight enforcement and oversight trends at the Federal Trade Commission (FTC), in Congress and across the states, as well as outline steps companies can take to assess risk, strengthen transparency, govern AI-driven pricing tools and prepare for potential investigations and compliance challenges.

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