Overview

James Paine is an Atlanta business attorney who focuses his national technology transactions practice on information technology and business process outsourcing matters, enterprise resource planning (ERP) licensing, implementation and support, cloud solutions, including software as a service (SaaS), platform as a service (PaaS) and infrastructure as a service (IaaS), and other technology transactions. In addition, he has experience with marketing and e-commerce arrangements, technology transition services agreements, information technology (IT) licensing and commercialization transactions, joint ventures and strategic alliances, and other large commercial contracts.

Mr. Paine advises clients on a broad range of strategic information technology and business process outsourcing arrangements, including IT infrastructure operations and support, application development and support services, IT help desk and desktop support, co-location and managed network services. Mr. Paine also handles strategic business process outsourcing arrangements, including outsourcing of finance and accounting services, benefits and human resources administration, procurement supply chain and logistics, customer relationship management, call center operations and back office support.

In addition, Mr. Paine has handled engagements in the United States, Canada, South America, Australia, EU, India, Mexico, India, Philippines and China.

Prior to joining Holland & Knight, Mr. Paine was a corporate attorney for an international law firm in its Atlanta office.

Previously, Mr. Paine served as corporate counsel of information technology and data privacy for The Home Depot.

Experience

  • Represented a publicly traded office supply retail company in connection with the negotiation of an agreement with Softekk to outsource the application development and support for certain legacy and third-party applications
  • Represented a publicly traded office supply retail company in connection with the negotiation of an agreement with Tata Consultancy Services (TCS) to outsource the administration, management and operation of certain data centers, information technology (IT) infrastructure and network services and to provide a managed cloud solution to host certain software applications
  • Represented a publicly traded office supply retail company in connection with the negotiation of an agreement with IBM to outsource the administration, management and operation of certain IT infrastructure components and application development and support for certain legacy and third party applications
  • Represented a Fortune 50 retail company in connection with the outsourcing of IT help desk support for operations in China to IBM
  • Represented a Fortune 50 retail company in connection with the outsourcing of application development, testing and support for certain legacy and third-party applications to Infosys
  • Represented a publicly traded healthcare information technology provider in connection with the negotiation of an agreement with Atos to outsource administration, management and operation of certain data centers, IT infrastructure and network services
  • Represented a publicly traded healthcare information technology provider in connection with the negotiation of an agreement with Involta to outsource administration, management and operation of certain data centers, IT infrastructure and network services and to provide maintenance and support services for certain applications
  • Represented a global manufacturer of rolled aluminum in connection with the negotiation of an agreement with DXC Technology to outsource the administration, management and operation of certain data centers, infrastructure and network services and to migrate the hosting of certain software applications from a dedicated on premises solution to a shared cloud solution
  • Represented a global hospitality company in connection with the negotiation of an agreement to develop, host, maintain and operate a distributed global reservation system servicing more than 4,000 locations across the globe and processing more than $12 billion in transactions
  • Represented a global hospitality company in connection with the negotiation of an agreement with HP to procure, install and support a new point of sale system at more than 4,000 locations worldwide
  • Represented a global hospitality company in connection with the negotiation of an agreement with CenturyLink for the provision of public cloud, private cloud, colocation, hosting and managed services
  • Represented a public airline in connection with the outsourcing of IT infrastructure (data centers), network, desktop support and related services to IBM
  • Represented a global hospitality company in connection with the outsourcing of its mainframe operations and related services to IBM
  • Represented a public utility company in connection with the outsourcing of its mainframe operations and related services to Acxiom
  • Represented a public provider of healthcare information technology solutions in connection with the renegotiation of an agreement to outsource of certain infrastructure support, collocation and managed services to Netsmart
  • Represented a health insurance company in connection with resourcing to Electronic Data Systems (EDS) of an outsourcing arrangement for mainframe operations and the provision of batch claims processing services

  • Represented a Fortune 50 retail company in connection with outsourcing of accounts payable, accounts receivable, audit, recovery and cash disbursement functions to IBM Daksh
  • Represented a Fortune 50 retail company in connection with outsourcing of customer relationship management for store operations to Affiliated Computer Services (ACS)
  • Represented a Fortune 50 retail company in connection with outsourcing of customer relationship management function for services business to Convergys
  • Represented a global investment management company in connection with outsourcing of its global facilities management function to Mace Marco Ltd.
  • Represented a global provider of containers and logistics solutions in connection with the negotiation of an agreement with ADP to outsource payroll and benefits for Australia and European operations
  • Represented a global cosmetics and fragrance company in connection with the negotiation of an agreement with DHL to outsource the administration, management and operation of its North American supply chain and fulfillment operations, including facilities, pick, pack, shipping, delivery and returns

  • Represented a privately held retailer of sports and outdoors products in connection with the licensing, implementation and support of merchandise management system from Oracle and SAP
  • Represented a privately held retailer of sports and outdoors products in negotiation of agreement with Logic Information Systems to implement and configure Oracle merchandise management system
  • Represented a privately held retailer of sports and outdoors products in negotiation of agreement with Wipro Ltd. to implement and configure Oracle merchandise management system
  • Represented a women's fashion designer and retail company in connection with the negotiation of agreements with SAP to license, install, host, manage and support an enterprise S/4 Hana software solution
  • Represented a designer and manufacturer of women's clothing in connection with licensing, implementation and support of a merchandise management system from SAP
  • Represented a retailer of women's fashion jewelry and accessories in connection with licensing, implementation and support of a merchandise management system from Oracle
  • Represented a retailer of fashion jewelry and accessories in negotiation of agreement with IBM to implement, host and maintain Oracle merchandise management system
  • Represented a global manufacturer of golf equipment and accessories in connection with the licensing, implementation and support of a hosted enterprise resource planning (ERP) system from Oracle
  • Represented a global manufacturer of golf equipment and accessories in negotiation of agreement with OSI Consulting Inc. to configure an Oracle ERP system
  • Represented a global manufacturer of sporting goods and apparel in connection with the negotiation of an agreement with Infor to license, implement and support their ERP system
  • Represented an insurance broker and management company in connection with the negotiation of agreements with SAP to license, install, host, manage and support an enterprise S/4 Hana software solution
  • Represented a hospital system in connection with the licensing, implementation and support of an enterprise resource platform for management of medical records from Epic Systems

Credentials

Education
  • University of Florida Levin College of Law, J.D., with honors
  • University of Florida, Warrington College of Business Administration, MBA, Finance
  • University of Florida, Warrington College of Business Administration, B.A., Finance, with honors
Bar Admissions/Licenses
  • Georgia
Court Admissions
  • Supreme Court of Georgia
Memberships
  • American Bar Association
  • Atlanta Bar Association
  • State Bar of Georgia
  • International Association of Privacy Professionals
  • Sigma Phi Epsilon
  • Florida Blue Key
Honors & Awards
  • The Best Lawyers in America guide, IT Outsourcing Law, 2017-2019; Technology, 2017-2019
  • Rising Stars, Georgia Super Lawyers magazine, Information Technology/Outsourcing, 2013-2016
  • Georgia Super Lawyers magazine, Technology Transactions, 2014
  • Chambers USA: America's Leading Lawyers for Business guide, Outsourcing, 2011-2013, 2019 
  • Chambers Global – The World's Leading Lawyers for Business guide, Outsourcing, 2013-2014
  • Legal 500 USA, Technology/Outsourcing, 2012

Publications

Speaking Engagements

News